Knowledge Maps

Knowledge maps serve to record and visualize existing knowledge resources in a structured way. Identifying and allocating knowledge ensures that a transparent and graphic directory of available experts, knowledge databases, structures and applications can be set up. 

The goal of knowledge maps is to record close explicit (conscious) as well as implicit (intuitive, not conscious) knowledge. They assist in the orientation within the organization and make the knowledge required for a solution process usable. Knowledge maps themselves do not contain any knowledge but point the way to knowledge.

In general the following knowledge maps are available:

  • Knowledge holder maps,
  • Knowledge base maps,
  • Knowledge structure maps,
  • Knowledge application maps,
  • Knowledge development maps.

Knowledge holder maps refer to persons and their respective subject matter areas within an organization. In addition, information such as location, qualification and core competencies can be provided.

Knowledge base maps expand the knowledge holder maps by referring to codified knowledge such as documents, databases etc.

Knowledge structure maps illustrate complex topics. They represent the relationships, connections and dependencies of content and issues.

Knowledge application maps describe the procedure within a process in terms of time and structure. In addition, they link the respective process phases with the associated knowledge holders.

Knowledge development maps in contrast describe the competencies required for the processes that are important for the optimization and execution of organizational processes. Accordingly they indicate the course of knowledge development.