Dialogue Process

Mediation is a tool to work out a solution in conflict situations with the participation of affected persons. This tool is in particular suitable for ensuring the implementation of decisions and possibly solving particularly high-conflict situations. High-conflict situations can arise in particular in infrastructure measures such as developing networks.

Within the dialogue processes, mediation is characterized by a very high rate of participation as the participants take centre stage and the mediator only provides the organizational framework and makes the dialogue process possible. This process is particularly suitable for solving short-term crises and bringing the actors back “on board”.

The mediator thereby acts as an intermediary between the parties to the conflict. The mediator remains neutral in the problem-solving process and facilitates the process without also making decisions. For this reason, the mediator should be an independent third party who is assigned externally.